5 days ago
Serving as the liaison between our clients and the development team, a customer success engineer or manager will propel business expansion while guaranteeing top-notch client care. In this position, the compassionate, problem-solving mindset of a customer success executive is combined with the business development executive's traits. Managing the entire client lifecycle—from first contact, through requirement collecting and project scoping, to final delivery and continuous support—will fall under your purview.
Lead Management: Actively work with inbound sales leads, managing the prospect pipeline from initial inquiry to conversion.
Sales and Pitching: Engage in online bidding and crafting compelling pitches on platforms such as Upwork; prepare tailored offers that resonate with potential clients.
Customer Engagement: Develop a deep understanding of customer pain points and requirements, empathizing with their needs to build trust and long-lasting relationships.
Scope Definition: Gather detailed requirements from clients to define and prepare clear scopes of work.
Quotation Preparation: Provide accurate and competitive quotes to potential clients, reflecting the scope and value of proposed solutions.
Technical Liaison: Translate customer needs into technical requirements for the development team and communicate technical solutions back to customers, ensuring clarity and alignment on both sides.
Project Management: Act as the anchor between the client and the development team, managing timelines, expectations, and deliverables.
Relationship Building: Establish and maintain strong, long-lasting relationships with clients, aiming to exceed expectations and enhance customer satisfaction.
User Story Creation: Craft clear and concise user stories to guide the development process.
Software Engagement: Participate in software testing phases to ensure the final product meets client needs.
Industry Expertise: Maintain a solid understanding of the WordPress ecosystem and web project management to enhance service delivery and client communication.
Proven experience in project management, account management, or customer success, particularly within the IT sector.
Familiar with Elementor, Figma, CSS/HTML and JavaScript
Ability to install, configure, and troubleshoot WordPress
Strong familiarity with the WordPress platform or extensive experience managing web-based projects.
Excellent communication, negotiation, and interpersonal skills, with a knack for building rapport with clients.
Ability to understand and translate customer requirements into technical specifications and conversely, explain complex technical details in layman’s terms.
Experience with online bidding and sales platforms such as Upwork.
Strong analytical and problem-solving skills with the ability to manage complex projects and multi-task effectively.
Provide prospect with the Scope of Work (SoW) and quote
A customer-oriented approach with a commitment to achieving excellent service standards and with a focus on retaining strategy.
Continuously research WordPress trends, competitor offerings, and digital marketing tactics to enhance sales strategies
Analyze customer data and feedback to identify areas for improvement and enhance customer satisfaction.
Competitive Salary Package
Remote work
Full-time employment
Flexible working hours
A 40-hour workweek
Total three rounds (1 assessment, followed by technical interview round and final round with CEO)
The Assessments will be sent via TestGorilla
The most suitable applicant(s) are invited for the final round of interview
Please, send your CV to career@lmstr.io or contact us