You will work as a member of the Client Experience team to make sure our clients have a seamless, enjoyable experience.
You will be responsible for:-
CX Operations: Responding to and managing client experience inquiries in our various channels-
Ad-Hoc Tasks: Complete ongoing clerical, administrative, and routine tasks to keep our day to day client experience operations running smoothly-
Data Analytics: Track performance on a daily, weekly, and monthly basis by assisting with the collection of data and explaining the “why” of what happens-
User Interviews: Facilitate regular interviews with users to collect feedback and insights to better serve our audience
Qualifications:
2+ years of experience in customer service-
Fluent English- Perfect writing -
Familiarity with Slack, Zendesk, Google Sheets-
Attention to detail- Previous experience working in ecommerce or a tech startup is a plus- Must be flexible and able to wear many hats-
Able to translate client experience into recommendations
Schedule and Location:- 40 hours a week (may include some weekend and evening hours)
Job Type- Full-time
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