The Customer Success Manager (CSM) will be responsible for assisting SnapLogic’s EMEA commercial customers in initial onboarding and use of the SnapLogic Intelligent Integration Platform. This role will be a single point of contact for priority response and escalation management and will take proactive ownership of critical issues, helping drive to satisfactory resolution. The CSM will be responsible for customer renewals and also assist SnapLogic’s sales teams to identify new upsell opportunities. This role will require expertise across a wide range of skill sets including problem solving, decision making, critical thinking, expert organization and prioritization, and cross-team collaboration. You must demonstrate expert communications and change management skills, have broad experience with Commercial account management including renewals and upselling, and have a working knowledge of software-as-a-service applications.
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