The Customer Success team is made of Higher Education Retention Officers, or HEROs, for short. We work with our clients to ensure their success, and their students' success, starting with client onboarding and implementation. As a HERO, you’ll be helping partners get their own students to take advantage of the service. Your job will be much more than just managing a book of business. You’ll serve as a trusted advisor and advocate to our clients with a range of advice extending beyond the tech features of our product to include other approaches to improving student retention.
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