A Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our Chat Support Agents who deal with our existing and potential users. The QA will monitor chat interactions to assess the support agents’ behavior, proactivity, accuracy, performance, and conformity to our policies and procedures. You will assist in developing, creating, and implementing the quality processes and procedures; as well as making recommendations for enhancements to training materials and knowledge base as needed to enhance our customer experience.
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