HIRING A REAL TIME ANALYST - WORKFORCE MANAGEMENT, 100% REMOTE WORLDWIDE ROLE, APPLY NOW
- rejoicejulius4
- Feb 5
- 2 min read
The Customer Operations Workforce Management team's Real Time Analyst is in charge of overseeing the queue and ensuring that the SLAs for different programs are fulfilled. Onboarding and offboarding agents from platforms like Zendesk and Five9, controlling access to CBH tools and systems, monitoring attendance and time off tracking, and doing analysis when SLAs are not being fulfilled are some of their responsibilities. You have initiative and curiosity, are good with spreadsheets, are at ease with arithmetic and data, and pay close attention to detail.
