As a System architect, you will be working in an Agile environment at our client. You will help them define their new system architecture for their customer contact center. As the system architect you are able to translate your vision into a solid and futureproof solution, taking into account architectural principles and guidelines. You will not have to do this alone, you will work closely with the domain architect. To be successful in this position it helps if u are used to resolving conflicts, because you will communicate with a lot of different people from different departments. These departments all have their own interests, so you will moderate between parties. The main task that you will work on will be defining the high level design for multiple solutions and systems in the area of ‘customer contact’. This not only covers all systems directly related to customer contact (for example Agent Desktop, Knowledge Management, Chatbot, Service App, Interactive Voice Response), but also includes the underlying application landscape providing functionality towards these applications.
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