Those who thrive at the forefront of innovation and technology are the ideal candidates for this role. This role gives you the ability to proactively use cutting-edge AI-driven systems and technical expertise to influence and improve the way we deliver services, in contrast to typical support roles that handle customer needs reactively. The best applicants are those who love deep technical tasks like scripting and system configuration, are excited about continuous process improvement, and are driven to use AI tools to transform and improve service delivery.
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