NOW HIRING CUSTOMER SUPPORT INBOUND MANAGER, FULLY REMOTE AND WORK FROM HOME POSITION, APPLY NOW
- Visa Jobs Hq
- Nov 21, 2023
- 3 min read
As the first point of contact for our customers, you spend a large portion of your day managing a team of Customer Service Representatives (CSRs). You will have a significant role in overseeing and guaranteeing the caliber of our users' written and verbal communications. You will obtain information to comprehend each team member's areas of strength and growth by first listening to live calls and then going over written responses. Identifying areas for improvement is just the first step; you also actively coach your team members, provide helpful criticism, and disseminate best practices to improve their performance. Regular check-ins, team meetings, or one-on-one mentoring sessions are all important ways that you can help make sure that our CSRs have the necessary resources.
