We are looking for an Operations Analyst to join our Hotels Market Place Customer Service team. Reporting to the Director of Customer Service, your key responsibilities will include owning business intelligence for the team and leveraging data and analytics to deliver exceptional customer support experiences through the process, data, dashboard, and agent tool improvements. You are an exceptionally customer-centric and data-driven self-starter with strong people leadership skills and strong operational acumen who is highly invested in identifying, coordinating, and executing opportunities that improve our overall customer experience and organizational KPIs. Additionally, you have a strong ability to digest and prioritize large amounts of data, extract and translate its insights, communicate findings, and make recommendations on how to continuously improve the customer experience.
top of page
bottom of page