The goal of an Operations Manager at Invisible is to ensure that clients under his or her charge receive world-class operational service: high-quality results delivered quickly, within budget, customized to the client’s needs. To achieve this, a OM manages a team of agents who produce these deliverables. In addition to managing their team, OMs work directly with their clients to identify goals, map out processes, measure quality, measure impact, and move the client’s business forward. As clients grow with us, OMs also drive platform and point automations on behalf of their clients in partnership with our Product & Engineering teams to ensure we operationally become better, faster, and cheaper.
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