Clinical Ink is seeking a Product Support Intern to join our Product Support team based remotely across the United States! The Product Support Intern's job responsibilities include the following:
Oversee inbound cases from emails and web forms, assigning correct Study, Site and Contact before routing
Route inbound email cases for the Product Support team, assessing and assigning cases based on provided requirements
Initiate and solve simple emailed case requests (i.e. password resets, account activations)
Receive, prioritize, and draft internal documentation for Data Change Requests in a timely and efficient manner
Route Data Change Requests internally for signature before execution
Liaise with internal stakeholders/project team to ensure accuracy and timely execution of Data Change Requests
Qualifications
Current college student or recent graduate
Desire to work in IT, customer service, product development, or technology
Familiarity with computers and standard business software applications
Working knowledge of Microsoft Office suite (Word, Excel, etc.)
Strong work ethic, driven to complete tasks accurately and quickly
Exceptional verbal and written communications skills
Ability to read and understand complex problems and act accordingly
Drive to provide excellent customer service
Comments