Your primary duties include responding to consumer questions via email, live chat, and WhatsApp; managing regular client concerns about orders, logistics, and website errors; and acting as the internal customer advocate. Working closely with all departments is essential, and you are the link that keeps our company together.
What you’ll do:
- Focus on resolving customer issues and ensuring swift response times, making customer satisfaction a top priority.
- Adapt to constant changes in our fast-paced, scale-up environment, and staying ahead of the curve with new product releases enabling you to deliver the best possible experience to our valued clients.
- You will be measured through team KPIs, including resolution time and response time. You'll have the autonomy to set your own KPIs, giving you the freedom to drive your personal and team growth.
- Answer customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues.
What you’ll need:
- Minimum 2 years experience in online customer support, live chat, and calls.
- Organised and able to multitask across different platforms
- Proactive and forward thinking
- Assertive nature and ability to be the voice of the customer when communicating internally
- Excellent cross-functional collaboration skills
What we offer:
Opportunity to join us at a dynamic growth phase, where your contributions can have a significant impact on shaping the company's future success
Remote working environment
Flexible working
Unlimited holiday
Fast-paced and global working environment