You will lead our initiatives to improve customer satisfaction and spur growth in your role as the Customer Success expert. Customer success, key account management, retention, and upsells will fall under your purview. Our ideal candidate is intelligent, self-motivated, and has a solid background in account management and customer success. They are prepared to use their skills to make a big difference in our customers' success and experience with our products.
The Opportunity
New customer success role to be the point person for a Key Account plus other customers
Dedicate approximately 50% of your time initially to nurturing the Key Account relationship, with a gradual ramp-up period spanning over 6+ months
Develop relationships within the Key Account organization
Act as the go-to person for our customers, ensuring their needs are met promptly and efficiently
Conduct quarterly business reviews to address concerns, assess additional training needs, and gather feedback on software improvements
Identify expansion opportunities, and improve customer satisfaction
Collaborate closely with Customer Support and Implementation Teams to resolve customer concerns
Exhibit unwavering diligence in follow-up procedures, ensuring that every customer query and request receives due attention and resolution
Effectively communicate enhancement requests to the product and development teams
Who Is Our Ideal Candidate?
Essential: 3-6 years of Customer Success experience
Essential: 2+ years of Enterprise Customer Success experience
Essential: Exceptionally intelligent, proactive, self-reliant, dependable, and adept at problem-solving
Preferred: 1-3 years of Account Management experience
Desirable but not mandatory: Key Accounts management experience
Amenable to work following US Eastern Time or US Pacific Time business hours
Compensation
Annual Compensation: $40,000 - $50,000 (USD)
Other benefits when applicable
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